If you’re in business, you will have customers. If you have customers, chances are high that not all your customer relationships are as solid as you would like them to be. And if you have been in business long enough you will have experienced at least one customer relationship that has simply went off the rails. Of course there can be many reasons for this, but the net result is: a very unhappy customer. And maybe even an eager competitor hovering in the wings ready to snap them up at your expense. So, what are your options now and what can (and should) you do about it?
Source: The Canadian Business Journal, April 2016